Privacy Policy
Electric Bike Parts Shop
Last updated: 20/02/2026
1. Who We Are
Electric Bike Parts Shop (“we”, “us”, “our”) operates an online store selling electric bike parts, tools, and accessories in the United Kingdom.
We are the “data controller” responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact details:
Business name: Electric Bike Parts Shop
Email: electricbikepartsshop@gmail.com
2. The Personal Data We Collect
We may collect, use, store and transfer the following types of personal data:
2.1 Identity Data
Name
Title
2.2 Contact Data
Billing address
Delivery address
Email address
Telephone number
2.3 Transaction Data
Order details
Products purchased
Payment amounts
Refund history
2.4 Technical Data
IP address
Browser type and version
Time zone setting
Operating system and platform
Device information
2.5 Usage Data
Website activity
Pages visited
Shopping cart activity
2.6 Marketing and Communications Data
Marketing preferences
Newsletter subscriptions
Communication history
We do not store full payment card details. Payment processing is handled by secure third-party payment providers.
3. How We Collect Your Data
We collect data when you:
Create an account
Place an order
Subscribe to marketing emails
Contact customer service
Browse our website (via cookies and tracking technologies)
We may also receive data from payment providers, delivery partners, and website analytics providers.
4. Lawful Bases for Processing (UK GDPR)
We only process your personal data where we have a lawful basis under UK GDPR.
4.1 Contractual Necessity
To process and deliver your order, manage payments, and provide customer support.
4.2 Legal Obligation
To comply with tax, accounting, and regulatory requirements.
4.3 Legitimate Interests
To:
Improve our website and services
Prevent fraud
Recover debts
Manage business operations
We ensure our legitimate interests do not override your rights.
4.4 Consent
For email marketing communications. You may withdraw consent at any time.
5. How We Use Your Personal Data
We use your personal data to:
Process and fulfil orders
Arrange delivery
Process payments and refunds
Provide customer service
Prevent fraud
Improve our website
Send marketing communications (where permitted)
We do not sell your personal data.
6. Sharing Your Data
We may share your data with:
Payment processors
Courier and delivery providers
IT hosting providers
Website platform providers
Accountants and professional advisers
Fraud prevention agencies
All third parties are required to process your data securely and in accordance with data protection laws.
7. International Transfers
Some service providers may process data outside the UK.
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
UK adequacy regulations; or
International Data Transfer Agreements (IDTAs); or
Standard Contractual Clauses.
8. Data Retention
We retain personal data only as long as necessary.
Typical retention periods:
Order and transaction data: 6 years (for tax and accounting purposes)
Customer service correspondence: up to 3 years
Marketing data: until you withdraw consent
We may retain data longer where legally required.
9. Your Legal Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (in certain circumstances)
Restrict processing
Object to processing based on legitimate interests
Data portability
Withdraw consent at any time
To exercise your rights, contact us using the details above.
We may request proof of identity before responding.
10. Marketing Communications
You will only receive marketing communications if:
You have opted in; or
You have purchased from us and have not opted out (where permitted by law).
You can unsubscribe at any time by:
Clicking the “unsubscribe” link in emails; or
Contacting us directly.
11. Cookies
Our website uses cookies and similar technologies to:
Enable essential website functionality
Analyse website traffic
Improve user experience
Support marketing activities
You can manage cookie preferences via your browser settings or our cookie banner.
We recommend maintaining a separate Cookie Policy for full compliance.
12. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
SSL encryption
Secure payment processing
Restricted access to personal data
Regular system monitoring
However, no method of transmission over the internet is completely secure.
13. Complaints
If you are unhappy with how we handle your data, please contact us first so we can resolve your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.