Shipping Policy
1. Overview
This Shipping Policy explains how Electric Bike Parts Shop (“we”, “us”, “our”) processes and delivers orders placed through our website.
This policy applies to orders delivered within the United Kingdom unless stated otherwise.
2. Order Processing Times
2.1 Orders are typically processed within [1–3] working days (Monday to Friday, excluding public holidays).
2.2 Orders placed after [insert cut-off time, e.g. 2pm] will be processed on the next working day.
2.3 During peak periods, promotions, or unforeseen circumstances, processing times may be longer.
2.4 You will receive a confirmation email once your order has been dispatched.
3. Delivery Methods
3.1 We use reputable third-party courier and postal services.
3.2 Available delivery options (e.g. Standard, Express) will be displayed at checkout.
3.3 Delivery methods may vary depending on the size, weight, and nature of the product (for example, batteries may require specialist courier services).
4. Delivery Timeframes
4.1 Estimated delivery times will be shown at checkout.
4.2 Standard delivery typically takes [2–5 working days] after dispatch.
4.3 Express delivery typically takes [1–2 working days] after dispatch.
4.4 Delivery times are estimates only and are not guaranteed unless expressly stated.
4.5 In any event, delivery will be completed within 30 days of order confirmation unless otherwise agreed, in accordance with UK consumer law.
5. Shipping Costs
5.1 Shipping costs are calculated at checkout based on the delivery option selected and the size/weight of the order.
5.2 We may offer free standard delivery on orders over a certain value. Any such offer will be clearly stated on our website.
5.3 Delivery charges are non-refundable unless the goods are faulty or incorrectly supplied.
6. Order Tracking
6.1 Where tracking is available, we will provide tracking details via email once your order has been dispatched.
6.2 It is your responsibility to monitor tracking information and ensure someone is available to accept delivery where required.
7. Delivery Address and Customer Responsibilities
7.1 You are responsible for providing accurate and complete delivery information at checkout.
7.2 We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.
7.3 If an order is returned to us due to incorrect information or failure to collect the parcel, we may charge additional shipping fees for re-delivery.
8. Risk and Ownership
8.1 Goods remain our property until payment has been received in full.
8.2 Risk in the goods passes to you when the goods are delivered to the address provided in your order.
9. Missed or Failed Deliveries
9.1 If no one is available at the delivery address, the courier may:
Leave the parcel in a safe place;
Leave it with a neighbour; or
Attempt redelivery or take the parcel to a local depot.
9.2 It is your responsibility to follow any delivery instructions provided by the courier.
10. Delays Outside Our Control
10.1 We are not responsible for delivery delays caused by events outside our reasonable control, including:
Severe weather
Transport disruptions
Industrial action
Customs or regulatory delays (where applicable)
10.2 If there is a significant delay, we will contact you and take reasonable steps to minimise the impact.
11. Shipping Restrictions
11.1 Certain items, including lithium batteries and battery-powered components, may be subject to shipping restrictions due to transport regulations.
11.2 We may refuse or cancel orders where shipping restrictions apply. If we do so, we will provide a full refund.
11.3 We currently ship only within the United Kingdom unless otherwise stated.
12. Damaged or Lost Parcels
12.1 If your parcel arrives damaged, please notify us within 48 hours of delivery and provide photographs where possible.
12.2 If your order does not arrive within the expected timeframe, please contact us so we can investigate with the courier.
12.3 Your statutory rights under the Consumer Rights Act 2015 are not affected.
13. Contact Us
If you have any questions about shipping, please contact us at: